Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......

Organisation: E-consultancy, Price: Free access for all
Description: A free roundtable report to help you understand the key trends, issues and opportunities in online customer service, which is a no-brainer and helps you improve customer loyalty and customer satisfaction. Subjects covered: 1. Progress made in online customer service 2. Secrets (and barriers) to successful implementation 3. Identifying valuable customers 4. Using proactive interactions to generate sales opportunites 5. Cost of customer service by channel/business case 6. Online customer service trends E-consultancy roundtables are attended by senior E-consultancy personnel, along with corporate subscribers, agencies and technology vendors. Attendees: AXA-PPP, Creative Virtual, GfK, Net-A-Porter, O2, Post Office, realwebsales.com, Proficient, Royal Mail, Synthetix, Talisma.....

Organisation: , Price: Free for subscribers
Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures. Our latest version contains numerous updates including new data on social media, video-on-demand, use of operating systems and mobile internet advertising. The guide has been collated from information available to the public, which we have aggregated together in one place to help you quickly find the internet statistics you need, to help make your pitch or internal report up to date. Other recent updates include online ad spend, podcasts, online customer service and social networks There are all sorts of internet statistics which you can slot into your next presentation, report or client pitch. The sections include the following: 1. Usage and Demographics .....

Areas of Expertise: Online surveys & research Our technology and methodology works for all types of online research, although our specific expertise is in customer and employee satisfaction & loyalty surveys. We have designed/built and maintain customer satisfaction .....
Clients: Alliance & Leicester Commercial Bank, BAA, Eaga, Marie Stopes International

Areas of Expertise: Web Marketing Strategies Bespoke Content Management Systems Search Engine Optimisation Search Engine Marketing Online PR Social Media.....
Clients: Action Southern Africa, The ALIENS, CRU Restaurant & Winebar, DARE Foundation

Areas of Expertise: Full-service Agency: Website design & development, Content Mangement Systems, e-Commerce systems, CRM, backoffice and database integration, data collection and processing, online survey systems......
Clients: Xscape, Green & Blacks, Sanderson Weatherall, Debenhams