Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required). The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources. Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents. Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......

Organisation: , Price: Free for subscribers
Description: A comprehensive compilation of internet statistics and online market research with data, facts, charts, and figures. Our latest version contains numerous updates including new data on social media, video-on-demand, use of operating systems and mobile internet advertising. The guide has been collated from information available to the public, which we have aggregated together in one place to help you quickly find the internet statistics you need, to help make your pitch or internal report up to date. Other recent updates include online ad spend, podcasts, online customer service and social networks There are all sorts of internet statistics which you can slot into your next presentation, report or client pitch. The sections include the following: 1. Usage and Demographics .....

Organisation: E-consultancy, Price: Free to registered users
Description: Notes from a recent roundtable on New Technologies, where we discussed opportunties for marketers to make use of the likes of RSS, AJAX, Pay-per-Call and Demographic Targeting. You need to register (for free, takes 30 seconds) to access this free report. To attend future roundtables you need to be talking to Peter Abraham (peter@e-consultancy.com)......

Organisation: E-consultancy, Price: Free to subscribers
Description: The internet is a perfect medium for fundraising: a real no-brainer. When it comes to charity marketing, online is an efficient way of reaching the masses. The trouble is, most charities aren't fully optimising their web potential, so with the help of iConcertina, we decided to take a close look at the state of play, to help charities figure out where to go from here. This Charity Website Benchmarks report analyses and evaluates 110 websites belonging to online charities in the UK, measuring them against a range of metrics such as Usability, Accessibility, Communication, Transparency, Responsiveness and Integration. We selected these criteria (and all the sub-criteria for each category) on the basis of their applicability to charity websites, and on their added value in terms of p.....

Areas of Expertise: We design, build and execute marketing programs that enable our clients to build strong and profitable relationships with their customers through all interaction channels. - Strategy & Research - eCommerce - eCRM - Web Design & Build - Digital.....
Clients: L’Oreal, Reckitt Benckiser, Whirlpool, Bouygues

Areas of Expertise: Secure Online Payment and Risk Management Solutions.....
Clients: British Airways, lastminute.com, GAME, Nike

Areas of Expertise: E-Commerce solutions enabler, focusing on: - Online payment solutions - E-wallets - Payment service processing across many countries......
Clients: Wide range of e-commerce clients across industries focused on online communities. More than 1500 in UK alone.