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Research

 
1. Best Practices in Knowledge Management for Customer Service
Organisation: Knova Software, Price: Free
... Best Practices in Knowledge Management for Customer Service Knova Software ... Customer Service Knova Software Knowledge management in support and ... and efficiently delivering relevant knowledge to meet evolving customer ... Effective support knowledge management optimizes both knowledge creation ...
2. Support and Extend Knowledge-Centered Support (KCS)
Organisation: Knova Software, Price: Free
... Support and Extend Knowledge-Centered Support (KCS) Knova Software ... how capturing, reusing and improving knowledge in the service delivery process ... source of cost -- service resolution. Knowledge management provides organizations ... <p></p> This white paper discusses knowledge-centered support (KCS) as ...
3. Knowledge Centered Support: A Best Practice&#45;based Approach to Knowledge Management, 1 Jun 2007
Organisation: Hewlett-Packard Company, Price: Free
... Knowledge Centered Support: A Best Practice&#45;based Approach to Knowledge ... Best Practice&#45;based Approach to Knowledge Management Hewlett-Packard ... Packard Company Without effective knowledge management in place it can ... customers. Read this paper to learn how knowledge centered support can help ...
4. Put Away Your Notebook: Cutting Edge Knowledge Management in the 21st Century
Organisation: FrontRange Solutions Inc., Price: Free
... Put Away Your Notebook: Cutting Edge Knowledge Management in the 21st Century ... Century FrontRange Solutions Inc. Knowledge management can allow organizations ... price. Read this paper to learn how knowledge management software can reshape ... customers. <p></p> In the past decade knowledge management software has grown ...
5. Improving Service &amp; Support with Service Resolution Management (SRM): Optimizing Knowledge Management with Business Process Support
Organisation: Knova Software, Price: Free
... Resolution Management (SRM): Optimizing Knowledge Management with Business Process ... engines, scripting tools or simple knowledge bases only focused on a single ... addresses these obstacles combining knowledge management with business process ...
6. Knowledge Capture That Sticks (Unlike Silly Putty): How Seven Teams Discovered Knowledge Sharing and Self-Determination
Organisation: CIO Decisions, Price: Free
... Knowledge Capture That Sticks (Unlike Silly Putty): How Seven Teams Discovered ... Putty): How Seven Teams Discovered Knowledge Sharing and Self-Determination ... edge technology in toys. <p/>Corporate knowledge, a company's most valuable ... we began to examine our corporate knowledge and revise our standard operating ...
7. Enterprise Knowledge Workers: Understanding Risks and Opportunities
Organisation: SAP America Inc, Price: Free
... Enterprise Knowledge Workers: Understanding Risks and Opportunities SAP ... evolution of enterprise processes toward knowledge work puts a higher premium ... nature of collaboration&#45;intensive knowledge work&#44; the challenges posed ...

News

 
1. How Google could lose the Viacom/YouTube lawsuit - Part I, 23 July 2008
... Contributory Infringement "...one who, with knowledge of the infringing activity ... will help establish specific cases of knowledge even though Google may argue ... Napster had both actual and constructive knowledge that its users exchanged copyrighted ... concluded that the law does not require knowledge of 'specific acts of infringement ...
2. How Google could lose the Viacom/YouTube lawsuit - Part II, 24 July 2008
... provider: - Does not have actual knowledge that the material or an activity ... - In the absence of such actual knowledge, is not aware of facts or ... 1 and 2 Has Google lacked actual knowledge of copyright infringement ... argue that it does not have actual knowledge and/or awareness of it. ...
3. Creative Knowledge Lab pilots launched, 16 April 2007
... Creative Knowledge Lab pilots launched Online professional development ... Leadership Programme to deliver Creative Knowledge Lab - a comprehensive online ... cultural industries. Creative Knowledge Lab will assist people in ... to launch in November 2007, Creative Knowledge Lab is for sector professionals ...
4. Can You Transform Your Knowledge and Expertise into a Successful Online Business?, 24 August 2007
... Can You Transform Your Knowledge and Expertise into a Successful Online ... Entitled ‘How to Transform Your Knowledge and Expertise into a Successful ... the time is now right to take their knowledge and know-how to the lecture ... ‘Everyone has a passion, a hobby, knowledge or expertise that is valuable ...
5. Knowledge Dock gains business benefit from PresideCMS, 12 July 2006
... Knowledge Dock gains business benefit from PresideCMS Innovation and Enterprise ... personalised web content to business users Knowledge Dock, the organisation responsible ... the content of its new website, Knowledge Dock is at the forefront of ... attract businesses to use its services, Knowledge Dock has to be innovative ...
6. E-consultancy announces internet industry party..., 2 August 2007
Extract: It’s officially summer, despite the dodgy weather, which means it’s time once again for our annual summer party! The date for your diary is Wednesday 15th August and the venue is in Clerkenwell, in...
7. 2007's best and worst social media campaigns?, 4 December 2007
... social networks, widgets and social knowledge sharing in 2007, yet we see ...

Forum

 
1. Knowledge Base Software, Internet Marketing Forum, Becks, 25 Jan 06
... Knowledge Base Software Knowledge Base Software I am looking for knowledge ...
2. Knowledge Base Software Recommendation, Internet Marketing Forum, IanLandsman, 10 Mar 06
... Knowledge Base Software Recommendation Knowledge Base Software Recommendation ... Recommendation My company makes a help desk / knowledge base application. You may ... wrong with normal knowledge bases and why we believe knowledge books are ...
3. Knowledge Base Software, Internet Marketing Forum, ajaychadha, 10 Jul 06
... Knowledge Base Software Knowledge Base Software I'd suggest you to have ... suggest you to have a look at PHPKB Knowledge Base Script software at ( ...
4. Self Service Technologies, Internet Marketing Forum, stephfox, 26 Jun 08
... community of users. 2) Knowledge Management systems. Knowledge managment tools ... few things: 1) A critical mass of knowledge - Work hard to produce ... - Work hard to produce a depth of knowledge based content, be honest about ...
5. Self Service Technologies, Internet Marketing Forum, Evet, 28 Jun 08
... community of users. 2) Knowledge Management systems. Knowledge managment tools ... few things: 1) A critical mass of knowledge - Work hard to produce ... - Work hard to produce a depth of knowledge based content, be honest about ...
6. RE: Content Management System, Internet Marketing Forum, amit_sharma, 31 Oct 06
Message: Thanks for this Ashley. I look forward to more info through the Content Management System Buyer's Guide when it is ready. Thanks and regards Amit Sharma On 18:21:21 30 October 2006 Ashley wro.....
7. Self Service Technologies, Internet Marketing Forum, nickwilson, 29 Jun 08
... community of users. 2) Knowledge Management systems. Knowledge managment tools ... few things: 1) A critical mass of knowledge - Work hard to produce ... - Work hard to produce a depth of knowledge based content, be honest about ...

Supplier Directory

 
1. Business for Business, Port Talbot, Wales
... search engines Google optimisation Knowledge transfer Keynote speaker ... Research, Focus Groups, Competitor Knowledge, Strategy, Implementation ... team which have many years of industry knowledge to draw from, ensuring a successful ...
2. Ruttens.com, Unknown
... leverage marketing knowledge through competitive intelligence, Knowledge Management ... win rate, marketing knowledge, competitive intelligence, Knowledge Management ...
3. Tari digital Ltd, London
... balance between new media creative knowledge and IT management consultancy ... Domino application solutions. With our knowledge and expertise we can help ... application development, extranets, knowledge management systems HA1 2QA ... application development, extranets, knowledge management systems ...
4. New Media Knowledge, London
... New Media Knowledge University of Westminster, Harrow Campus, Watford Road ... 7349 "Our ability to compete in the knowledge era will turn on how inventive ... Air: The New Economy" New Media Knowledge (NMK) is a business resource ... economic boundaries, bringing together knowledge and expertise from higher ...
5. Katy Howell, Consultant
Areas of Expertise: PR and Communications for the digital industry. Experienced in all aspects of public relations (PR). Specialise in understanding the implications, analysing the trends and knowing the influencers across the Internet, mobile and interactive TV (iTV)sectors to deliver authoritative and effective public relations. Expertise ranges from strategic marketing communications and planning through to tactical PR. Capability extends across the disciplines o.....
6. Nixon McInnes Ltd., Brighton, South East
Areas of Expertise: Internet, brand & marketing strategy, project management, information architecture, creative services, content & knowledge management, programming, search engines, quality assurance, hosting & connectivity......
Clients: O2, First Capital Connect, Neilson Active Holidays, More Than
7. tmg, London
... building user centred, content and knowledge systems. We work in collaboration ... tmg specialise in content and knowledge managed solutions, technical ... Microsoft SPS SE1 9EU consulting, knowledge, communities, relationships ...

Events

 
1. Advanced Online Copywriting - London Workshop, 27 Nov 2008
Description: This course allows you to send us some of your work and have our expert look at it and give their feedback to you on the day. This work will also provide the basis for many of the day's exercises and .....
2. Search Engine Optimisation - London training event, 2 Sep 2008
Description: Grow your online business with a cutting-edge search engine optimisation (SEO) strategy for your best possible return on investment. Make sure you spot and take advantage of those quick-win opportunit.....
3. Search Engine Optimisation - Manchester training event, 4 Sep 2008
Description: Grow your online business with a cutting-edge search engine optimisation (SEO) strategy for your best possible return on investment. Make sure you spot and take advantage of those quick-win opportunit.....
4. Search Engine Optimisation - London training event, 5 Nov 2008
Description: Grow your online business with a cutting-edge search engine optimisation (SEO) strategy for your best possible return on investment. Make sure you spot and take advantage of those quick-win opportunit.....
5. Search Engine Optimisation - London training event, 2 Oct 2008
Description: Grow your online business with a cutting-edge search engine optimisation (SEO) strategy for your best possible return on investment. Make sure you spot and take advantage of those quick-win opportunit.....

Glossary

 
1. knowledge
Description: Everything that one knows. The knowledge of an organisation is comprised of the collective knowledge of each of its staff and the knowledge contained in the documents and databases they possess......
2. knowledge management
Description: The concept of consciously gathering, analysing, organising, refining and sharing the knowledge of a business or enterprise......
3. knowledge worker
Description: Anyone whose career requires them to work with knowledge, intelligence or information......
4. KIF
Description: Knowledge Interchange Format. A file format for storing artificial intelligence knowledge and sharing it between different computers and systems......
5. Dreamweaver
Description: An application program developed by Macromedia that lets the user design a web page without requiring a knowledge of HTML......
6. Frontpage
Description: An application program developed by Microsoft that lets the user design a web page without requiring a knowledge of HTML......
7. HTML
Description: Hyper Text Markup Language. The language used to create web pages. The advent of web software such as Dreamweaver and Frontpage means that a knowledge of HTML is no longer essential to create effectiv.....

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