Your search on "
customer support" produced
683 results
1.
Online Customer Service and Surveys Briefing - Jan 2007, 30 Jan 2007
Organisation: E-consultancy, Price: Free
Description: This free 11-page briefing is a summary of an E-consultancy roundtable on Online Customer Service and Online Surveys (registration required).
The document contains a summary of the discussion, an overview of the marketplace for both markets, plus the latest statistics and a section on useful resources.
Topics discussed included: What is the Best Channel to Serve Customer?, Measuring Customer Experience and Virtual Agents.
Attendees included representatives from the following organisations: Aardvark Media, Bradford and Bingley, British Council, Clicktools, Creative Virtual, Datalateral, Fidelity, House of Fraser, Legal and General, NET-A-PORTER, Rocketseed and Synthetix......
2.
Customer Support Solution
Organisation: Extraview Corporation,
Price: Free
...
Customer Support Solution Extraview Corporation The ExtraView
Customer ... Extraview Corporation The ExtraView
Customer Support was developed as a solution ... the ExtraView platform. ExtraView
Customer Support was designed for the Web ... standard Web browser interface.
Customer Support solution is not subject ...
3.
Best Practices in Knowledge Management for Customer Service
Organisation: Knova Software,
Price: Free
... Practices in Knowledge Management for
Customer Service Knova Software ... Software Knowledge management in
support and
customer service refers to the ... to meet evolving
customer and
support needs. Effective
support knowledge ... <p></p> Learn about an approach to
support knowledge management that leverages ...
4.
Faster Call Resolution with Browser-Based Remote Control: Hands-On Consumer Support
Organisation: Netopia, Inc.,
Price: Free
... Remote Control: Hands-On Consumer
Support Netopia, Inc. It's no ... Netopia, Inc. It's no secret that
customers are the lifeline of any organization ... And as the expectations for superior
customer service increase, organizations ... interactive tools necessary to resolve the
customer issue quickly and securely ...
5.
eTicket - Parature's Customer Support Ticket Management Module
Organisation: Parature, Inc.,
Price: Free
... eTicket - Parature's
Customer Support Ticket Management Module ... experience doesn't just end when a
customer signs on the dotted line. From ... Managers who will share Best Practices on
supporting your end users, Parature ... assisting you through your entire
customer support and
customer service evolution ...
6.
To Get Promoted in Customer Support, Do These Five Things
Organisation: Parature, Inc.,
Price: Free
... To Get Promoted in
Customer Support, Do These Five Things Parature, Inc ... Parature, Inc. Ascendancy in
customer support ranks today demands a mix ... Professionals that make service and
support their career path and successfully ... understanding of the business and of
support?s potential to differentiate ...
7.
The Evolution of Support: The Pervasive Service Desk
Organisation: CA,
Price: Free
... The Evolution of
Support: The Pervasive Service Desk CA <p>IT
customer ... Pervasive Service Desk CA <p>IT
customer support needs to grow with the ... grow with the maturing needs of the
customer and the increasingly technical ... convenience of automation into the
support environment from real-time chat ...
1.
Don't lose a sale, 27 August 2008
... company's sales number. - Sales support was clearly being handled at ... communication was an issue. - The sales support staff my friend spoke to was ... repeated claims by different sales support representatives that they had ... thing separating you from the money the customer has agreed to pay is order ...
3.
Talisma CIM Suite is certified for Salesforce.com’s AppExchange, 19 March 2007
... Corporation ( , the market leader in Customer Interaction Management (CIM ... salesforce.com’s AppExchange. Salesforce.com customers can use Talisma CIM solutions ... award-winning Salesforce Service & Support application. Coupled with Talisma ... the submission of endorsements from customers who have used the applications ...
4.
Pulse Train win RedEye online survey contract, 21 November 2007
... Pulse Train’s Bellview Fusion Web to support the increasing demand for two ... for two-way online communication with customers and prospects. Matthew ... developments alongside mechanisms to support customer comments to improve brand ... demographics and attitudinal data to support online segmentation.” With ...
5.
The problem with 'conversational marketing', 29 May 2008
... by bloggers who accused it of shoddy support and products. I was among them ... received for lacklustre products and support. The second paragraph states ... improved the quality of its products and support. Binhammer states that Dell ... use of social media is to "listen to customers and respond to what they want ...
7.
Customers unhappy with broadband customer service, 17 October 2006
... Customers unhappy with broadband customer service However, a quarter of ... year were unhappy with the standard of customer service offered by their internet ... quality customer service: "Support is the one key issue that makes customers ... got big new entrants trying to grab customers quickly, and finding it hard ...
1.
Self Service Technologies, Internet Marketing Forum, nickwilson, 29 Jun 08
... that you should find useful on online customer solutions including interactive ... different sectors using advanced online customer self service systems. You ... are a couple of recent trends for customer support we've seen recently which ... style websites: Users support users - often backed up with support representatives ...
2.
Self Service Technologies, Internet Marketing Forum, stephfox, 26 Jun 08
... are a couple of recent trends for customer support we've seen recently which ... style websites: Users support users - often backed up with support representatives ... content management resource within your support team, however. See: 3 ... course, if it's a support mechanism, you need your own support people to ...
3.
Self Service Technologies, Internet Marketing Forum, Evet, 28 Jun 08
... are a couple of recent trends for customer support we've seen recently which ... style websites: Users support users - often backed up with support representatives ... content management resource within your support team, however. See: 3 ... course, if it's a support mechanism, you need your own support people to ...
4.
Self Service Technologies, Internet Marketing Forum, Evet, 30 Jun 08
... that you should find useful on online customer solutions including interactive ... different sectors using advanced online customer self service systems. You ... are a couple of recent trends for customer support we've seen recently which ... style websites: Users support users - often backed up with support representatives ...
5.
Looking for benchmarking information for Online Shop and Online Customer Care, Internet Marketing Forum, MarkKirby, 9 May 07
... information for Online Shop and Online Customer Care Looking for benchmarking ... information for Online Shop and Online Customer Care Hi Mike I run an outsourced ... where there is a lack of brand image to support the trust issue. Also, 1 ... of the resourcing of call handling support compared to a completely web ...
6.
ecommerce platform, Internet Marketing Forum, JoAmos1, 13 Oct 08
... absolutely great, customisable, fantastic customer service and you can have multiple ... platform, they do all the hosting too and support all in the UK. if you state ...
7.
Web Chat for Customer Service, Internet Marketing Forum, DMG, 16 Jan 07
... Web Chat for Customer Service Web Chat for Customer Service We have 5 operators ... Service We have 5 operators on our live support system, but no one is dedicated ... on whether it is a support issue or a sales issue. Support issues typically ... calls, email, and online support. Online support is nice because they ...
1.
Speed-Trap Ltd, Berkshire, South East
Areas of Expertise: Software that delivers – Complete on-line customer insight......
Clients: directgov, Betfair, Alliance & Leicester, PC World Business
2.
iPerceptions, London
Areas of Expertise: Site Analytics & Optimisation, Customer Research.....
Clients: BMW, Dell Computers, General Motors, Hyundai
3.
Aardvark Media Limited, London
... helping our clients deliver outstanding customer experiences online. Our solutions ... PostGreSQL, Opensource, Unix, Hosting, Support, Documentation, Project Management ... Statistics, Web Reporting, Online customer Service. Solutions for business ... development, hosting and support services. We build customer focused websites ...
4.
Synthetix, Cowley Road, Cambridge, South East
Areas of Expertise: Synthetix is a leading developer of intelligent software solutions used for on-line customer service, marketing and training. Synthetix software lets you interact with websites, banner adverts, desktops and mobile telephones using natural language - .....
Clients: BBC Online, Berkeley Homes, BT, Ford
5.
Prior Analytics, Surrey, London
... Prior Analytics are specialists in Customer Relationship Management Solutions ... providing flexible customer relationship, contact management, customer service ... helpdesk solutions for sales, CRM, support and marketing professionals ... Analytics provides products, services, support and training for its solutions ...
6.
Kainos, Northern Ireland
... 9057 1100 Kainos is an eBusiness and customer relationship management specialist ... leading edge technology solutions for customers in the Financial Services ... delivering quality solutions that enable our customers to grow their businesses, ... through better communication with their customers. Founded in 1986 the company ...
7.
Axon, Egham, Surrey, South East
... leader in designing, implementing and supporting enterprise and collaborative ... consultancy through to the integration, support and evolution of systems. Axon ... evolution of systems. Axon’s dedicated SAP support and evolution division is the ... management, Enterprise Resource Planning, Customer Relationship Management, Supplier ...
1.
ID10T
Description: Tech-support speak for an annoying customer. The letters and numbers actually spell the word "idiot". Frustrated tech support staff sometimes ask customers to enter this in the configuration files o.....
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