This special report about the online retail checkout process takes a detailed look at how e-commerce sites can reduce abandonment rates, using real-life examples from top etailer sites (including Amazon, Argos, John Lewis and Tesco).

Problems with the checkout process remain the biggest single source of revenue loss for most e-commerce businesses.

Our aim in creating this best practice web design guide is to provide a regularly updated, single point of reference covering best practice approaches for all the topics that anyone involved with website design needs to do an effective job.

At more than 350 pages in length we believe this one of the most comprehensive reports of its kind available, and should provide you with a steer on all the key aspects of website design.

Our Paid Search Marketing (PPC) Best Practice Guide will help beginners and experts implement and execute PPC strategies to maximise return on investment.

Compiled over a matter of months and peer reviewed by PPC experts, the guide is comprehensive (250+ pages) and covers all aspects of paid search. We think it is an incredible resource for internet marketing teams, agencies, paid search consultants and strategists.

• 208 pages or recommendations which will help you review the effectiveness of your SEO
• Details on how 70 different positive ranking factors can help you improve your position in the natural listings
• 50 practical tips to improve SEO results
• 50 key recommendations on how you can manage SEO more effectively
• Success factors which can be applied for both enterprise SEO and smaller businesses
• Guidelines on ethical SEO to minimise your risks on SEO

• Common issues and challenges faced by online marketing managers
• Different strategies and best practice approaches to meet these challenges
• Practical solutions to these challenges
• A typical stage model of development in E-commerce capability
• Statistics on online marketing spend, e-commerce team structures, insourcing vs. outsourcing

Our Web Project Management guide is a great tool for learning the best practices behind successful web projects.

We surveyed over 600 web project managers to glean their best practice advice for managing web projects.

Our guide packages their most valuable tips and tricks for staying on time, on budget and maintaining quality standards.

• Generating Leads
• Winning the Pitch
• Industry Comment

This 63-page guide focuses on 15 of the most popular retail sites in the UK and compares them, side by side, against a variety of metrics, to benchmark best practice.

Top online shopping websites featured include Amazon, Argos, Tesco, Figleaves, johnlewis.com, Carphone Warehouse, Dialaphone, O2 and dabs.

This pioneering study on the user experience of retail sites is invaluable for any company processing sales online. It will demonstrate beyond doubt that improvements to Search, Promotion and Support will lead to increased sales and happier users. Find out how!