Business Analyst

Purpose of Job:

To support or manage the design of new IT solutions to improve business efficiency and productivity within the Company’s eCommerce activity comprising: CORE (B&M, Supply Chain, WMS, CRM) or CONSUMER (Web & MCR design & content management).

Working closely with the internal client, to examine existing business models and the flows of data in the business. They discuss their findings with the client, and then design an appropriate improved IT solution.

The role will typically require the costing of specifications and production of outline designs of new IT systems, specifying the data, files and logical operations the system will perform, and the way data will be viewed by the user.

Main Responsibilities:

·         Liaising extensively with  internal clients

·         Producing project feasibility reports

·         Translating client requirements into highly specified project briefs

·         Identifying options for potential solutions and assessing them for both technical and business suitability

·         creating logical and innovative solutions to complex problems

·         drawing up specific proposals for modified or replacement systems

·         presenting proposals to clients

·         working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

·         for full project lifecycle, ensuring delivery to plan and that budgets are adhered to

·         drawing up testing schedules

·         planning and working flexibly to a deadline

·         writing user manuals and providing training to users of a new system as appropriate

·         keeping up to date with technical as well as industry sector developments

Education, Skills and Experience:

Education:

            Numerate education to A level or beyond

Skills:          

·         Produce written documents in the English language with clearly organized thoughts.

·         Use and interpret graphical information such as plans, schematic drawings, flow charts, layouts, other visual aids, and electronic project management applications.

·         Prepare and monitor program budgets and expenditures.

·         Explain information in a clear and understandable manner to non-technical persons.

·         Communicate orally in the English language with other employees, and partners as appropriate

·         Comprehend and make inferences from material written in the English language.

Systems Experience – technologies & Methodologies:

            Experience with any of the following would be an advantage:

·         Agile

·         RUP, formal requirements definition toolsets / methods

·         ITIL

·         Prince2

·         Experience working with a Microsoft .NET, SQL Server development environment

·         MS Project

Industry experience:

·         Significant experience within eCommerce, the retail sector or other high content sector, ideally a T1 Multi-channel Retailer or eCommerce-only retailer

·         Has been responsible for the successful delivery of a complex project (design, development & implementation)

·         Experience with Web and/ or Fulfilment systems, as appropriate

·         International operations experience is desirable

·         Business Systems Experience with mission-critical systems

·         High transactional volume environment experience

Additional Requirements:

·         Follows through with commitments and fosters mutual trust with fellow Innovators.

·         Assumes additional responsibility without being asked.

·         Encourages fellow team members to make innovative contributions and embrace new ideas.

·         Proactively initiates, develops, and maintains effective working relationships with team members.

·         Demonstrates the ability to cooperate with a variety of people and achieve results.

·         Anticipates client needs before they arise and presents solutions to project management that encompass issues at hand.

·         Understands expectations that were set with client and recognizes when issues/events may affect delivery.

Attitude & Understanding:

·         Commercially aware, Flexible, Self-motivated, Capable of communicating effectively at a senior level (Board). Motivated to progress within a leading eCommerce organisation.