Head of Core Systems

Purpose of Job:

To manage the day-to-day operation of Core Business Systems teams and take ownership of the business strategy. 

The new Head of Core Business Systems role will therefore be expected to make a significant contribution to the Company’s roadmap for  fulfilment systems. This is particularly important as the organisation goes through a period of dramatic evolution, which the Business Systems Teams will need to support.

Main Responsibilities:

• Managing the flow of work into the Business Systems Teams: capacity planning & reporting
• Liaising with the Business to provide high level guidance regarding the solution roadmap, managing future expectations
• Developing the Business Systems road map
• Working closely with other department heads and the IT Director on different projects
• Contribution to major new solution ventures
• Contribution to the Company’s overall IT Strategy
• Implementing process change within the teams and with other IT resources as necessary
• Ensuring overall delivery of solutions, including business processes
• Assisting the business strategy through enabling growth and opportunities
• Developing a first class team of Business Analysts and Senior Business Analysts, through monitoring the achievement of KPI’s
• Assisting with the development of the IT strategy
• The Head of the Core Business Systems Team is responsible for achieving systems objectives for Back-office, WMS, Buying & Merchandising and other Supply Chain activities.

Education, Skills and Experience:

Education:

• Degree preferred, but not essential

Skills:             

• Strong management experience running Business Systems teams within a medium-large scale, international company
• Capable of recommending and implementing change programmes, a successful influencer at a senior level
• High motivation to make a difference within a changing environment, ready to challenge and contribute to the Company’s strategy
• Management of operating budgets and sound understanding of financial structure, reporting and P/L.
• Strategic planning and leadership in the implementation of process management and information technology generally
• Talent acquisition and development, mentoring skills
• The capability to lead by example in appropriate problem-solving situations

Experience:

• Significant experience within eCommerce, the retail sector or other high content sector, ideally a T1 Multi-channel Retailer or eCommerce-only retailer
• Significant experience and capability working in a fast paced, high volume transactional environment
• Has been responsible for the successful delivery of a complex project (design, development & implementation)
• Experience with Web and/ or Fulfilment systems, as appropriate
• Experience within a Microsoft .NET, SQL Server development environment
• International operations experience is desirable
• Business Systems Experience with mission-critical systems
• High transactional volume environment experience

 Additional Requirements:

• Thorough understanding of IT Industry and technology trends
• Has experience with/exposure to, and capability to implement procedures based on:
  • Agile
  • RUP
  • ITIL
  • Prince2
  • MS Project

Attitude & Understanding:

• Process driven, Comfortable in a fast-changing environment, A problem-solver
• A strategic planner and motivated to influence to the Company’s long-term direction
• Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Lead: Positively influence others to achieve results that are in the best interest of the company