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Self Service Technologies

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Subject:  Self Service Technologies
Author:   Evet:   view profile | all posts by this author | add to favourites
Date:   15:09:21 25 June 2008
 

Hi Guy's

I have been handed the task of developing the service & Support department. We are a Global manufacturing buisness and my question is with regards to the website.

I would like to introduce new service concepts and in particular self service technologies and nee to further my research.

Would anyone know of any websites that i can look at.

 

Cheers 

 
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  • Self Service Technologies, Evet, 25 Jun 15:09
    Hi Guy's I have been handed the task of developing the service & Support department. We are a Global manufacturing buisness and my question is with regards to the website. I ...
    • Self Service Technologies, DenisK, 25 Jun 19:31
      Hi Evet, I have not come across any websites giving information on specifically the concept of self-servicing, but generally speaking I think it all starts from the business ide ...
      • Self Service Technologies, Evet, 26 Jun 08:49
        Hi there Denis Thanks for the reply Yes i agree the infrastructure has to be in place first within the business its self, but i just really want to know at tis point what sel ...
        • Self Service Technologies, Db, 26 Jun 09:03
          That is a very broad question. As Evet said, usually you would start by determining what you want to do and then look into the various options available to you. I work for a US ...
    • Self Service Technologies, BrandenFaulls, 26 Jun 10:39
      Online self service is a tricky area.  I don't know of any specific websites that relate to self service, but you should bear in mind all the key principles of user-centric design. ...
      • Self Service Technologies, Evet, 26 Jun 12:04
          Hi Branden Really useful websites for inspiration, which gets the old brain ticking and good advice in general to ponder over. Yes the customer journey is important,so  ...
        • Self Service Technologies, stephfox, 26 Jun 15:30
          Hi Evet, There are a couple of recent trends for customer support we've seen recently which stem from modern development techniques: 1) Q & A style websites: Users support us ...
          • Self Service Technologies, Evet, 28 Jun 17:40
            Hi stephfox Loads of useful information for me to read over and consider, thanks again  for the web links cheers  On 15:30:16 26 June 2008 stephfox wrote: Hi Evet, ...
            • Self Service Technologies, nickwilson, 29 Jun 09:47
              Hi Evet I have some material that you should find useful on online customer solutions including interactive virtual assistants and online chat  solutions, I will put it together ...
              • Self Service Technologies, Evet, 30 Jun 08:41
                Hi Nick Thanks for the information and i look  forward to reading the other material that you will be forwarding me, which i am sure will be useful and helpful. I have come acro ...
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